COVID-19 Updates

In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.

Curbside Service

Please call us at 509-228-8372 when you arrive. A member of our staff will meet you outside to transport your pet inside the building. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled. You will then wait in the car during your pet’s appointment.

At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as this new process could impact workflow.

Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call us at 509-228-8372 when you arrive.

According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.

Telemedicine & Chat

We are happy to announce our new PetPro Connect app, our telemedicine appointment partner. As always, please reach out if your pet needs to be seen. Based on your pet’s symptoms our staff will determine if telemedicine is a good fit. With this app you will be able to:

 

 

🐾 Request both in-person and video consultation appointments.
🐾 Securely access all your furry friend’s medical records.
🐾 Privately message/chat directly with our team through the app.
🐾 Request prescription refills.

This upgraded app will replace the existing Pet Page mobile app.